Everything is hunky-dory till you realize that most sales performance management systems or commission calculation systems were built to calculate routine and easy peasy commissions and were glorified versions of spreadsheets and were not really built for complex commission programs. Anything remotely different has to be treated as an exception. And well, in case of exceptions, you have to fall back on manual calculations( We’re looking at you, spreadsheets!) and emails that possibly have everyone marked in cc.
We have a list of situations that commission calculation software fails at.
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